Get In Touch
There are several ways to reach the Text Tools team. Choose the method that best fits your reason for contacting us.
Email Support
Our primary contact method. Send us an email and we will respond as quickly as possible, usually within 1-3 business days.
Feature Requests
Have an idea for a new text processing tool or feature? We actively review user suggestions and prioritize them based on community needs.
Email: xin_yu@7986455.xyz
Bug Reports
Encountered something that does not work correctly? Please report it so we can fix it. Include your browser, device, and a description of the issue.
Email: xin_yu@7986455.xyz
Partnerships
Interested in partnering with Text Tools or integrating our tools into your platform? We are open to discussion.
Email: xin_yu@7986455.xyz
Frequently Asked Questions
Before reaching out, please check if your question is answered below. This helps us respond faster to users who need personalized support.
Q: Is my text uploaded to a server?
A: No. All text processing in Text Tools happens directly in your web browser. Your text is never uploaded, stored, or transmitted to any server. This is a core design principle of our tools.
Q: Is Text Tools really free?
A: Yes, completely free. There are no hidden fees, no subscription requirements, no premium upgrades, and no limitations on usage. Every feature is available to every user at no cost.
Q: Does Text Tools work on mobile devices?
A: Yes. Text Tools is fully responsive and works on smartphones, tablets, and desktop computers. The interface automatically adapts to your screen size.
Q: Can I suggest new tools or features?
A: Absolutely. We welcome user suggestions. Email us at xin_yu@7986455.xyz with your idea, including a description of the problem it solves and who you think would benefit from it.
Q: What browsers are officially supported?
A: Text Tools is tested on Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. The tools generally work on any modern browser with JavaScript enabled.
Q: Is there a desktop app or mobile app?
A: Currently, Text Tools is available only as a web-based tool. The web version works on all devices without installation. We are considering native apps but have no specific timeline to share.
Q: Does Text Tools support languages other than English and Chinese?
A: Yes. While the interface is currently in English, the text processing tools work with text in any language. The word counter is specifically designed to handle both space-delimited words (like English) and character-based writing systems (like Chinese).
Response Time
We make every effort to respond to all legitimate inquiries. Our typical response time is 1-3 business days. During periods of high volume or holidays, responses may take slightly longer.
What to Include in Your Message
To help us help you most effectively, please include the following information in your email:
- Your name (optional, but helpful for personalization)
- A clear subject line indicating the topic (e.g., "Feature Request", "Bug Report")
- For bug reports: your browser name and version, your operating system, and a clear description of the issue
- For feature requests: a description of the problem the feature would solve, and any relevant context about how you would use it
- For general questions: any background information that helps us understand your situation
What Happens After You Contact Us
Once we receive your email, we review it and determine the appropriate response. Some messages require a direct answer. Others — particularly feature requests and bug reports — are logged in our internal tracking system for prioritization and planning. We respond to every message that requires a response.
We appreciate every message we receive. Your feedback, suggestions, and reports directly shape the future of Text Tools. Thank you for taking the time to share your thoughts.
About Our Team
Text Tools is developed and maintained by XinYuMaTou, a team focused on building practical web tools that respect user privacy. We are a small, dedicated team of developers and designers who believe in the power of simple, well-made software.
Our approach is straightforward: identify common problems, build simple solutions, and make them accessible to everyone without cost or friction. If you share these values or want to learn more about our work, please get in touch — we enjoy hearing from our users.